Kitbag Reviews

Kitbag has an overall rating of 1.6 based on 71 reviews. Customer feedback on Kitbag is mixed: Kitbag reviewers highlight positive aspects like wide selection of sports merchandise, competitive pricing, fast shipping, excellent customer service, which strongly appeal to sports fans, team supporters, online shoppers, gift buyers. However, Kitbag is often criticized for its website navigation issues, occasional stock shortages, delayed delivery times, limited international shipping options.

1.6/5.0

71 reviews

5 Stars

0

4 Stars

2

3 Stars

4

2 Stars

6

1 Star

22

All Kitbag Reviews (71)
arturoking2353
June 05, 2026
"Such a frustrating website!!"
I tried ordering from kitbag.com it was a pain!! The pages were loading so slowly, my basket wasn’t updating properly, and finding the right sizes felt way harder than it needed to be. I stuck with it for a bit but eventually just gave up. Not a great shopping experience at all!!
robert1996
May 28, 2026
"Prices seem a bit much"
I found the exact same shirt for cheaper somewhere else and it just made me feel like I paid way too much here, which is frustrating because I liked the shirt but the price kind of made the whole thing feel like a rip off
thersa1978
May 23, 2026
"Checkout kept failing on me"
I tried ordering a shirt, but the payment page just kept spinning for ages and then failed. My card definitely wasn’t the issue since I used it somewhere else right after with no problem. I’ve shopped online plenty of times before and usually if something goes wrong, there’s at least a clear error message, but this didn’t give me anything useful. I wasted way too much time retrying it. Frustrating experience.
Roxanne-wade
May 21, 2026
"I don’t think this is worth the..."
I don’t think this is worth the price. It seems a bit expensive for what it is, and I’m not totally convinced the quality is good enough to justify the cost...
christinewood0158
May 20, 2026
"Left trying to piece things together"
The emails were confusing, and I never felt like I had a clear idea of what was actually going on. Updates don’t have to be perfect, but they should at least help you understand the next step. Instead, I was left trying to make sense of bits and pieces, which made the whole experience more stressful than it needed to be...
james1996
May 19, 2026
"Never again with Kitbag"
I wish I’d never ordered. I tried to return a shirt and the whole thing has been such a hassle, slow replies, confusing instructions, and weeks later I still haven’t got my refund. I’m so frustrated right now. Definitely won’t be ordering from Kitbag again
juliet_Hillman84
May 18, 2026
"Promo code felt like a waste of time"
I tried using a discount code that was literally shown on their site, but when I got to checkout it kept saying it wasn’t valid. There wasn’t any clear explanation, which was frustrating. When I reached out, the response made me feel kind of talked down to, like I should’ve somehow known the fine print. The prices looked good at first, but once the code didn’t work, it didn’t feel like much of a deal at all.
Charles_bates87
May 17, 2026
"Print didn’t hold up for long"
I ordered a shirt from kitbag.com and, to be fair, the shirt itself feels decent and looked nice when it first arrived. But after just a couple of washes, the name and number print started cracking, even though I washed it inside out and avoided high heat like the instructions said.

For the price, I was hoping it would hold up a bit better. It’s still wearable, but the printing makes it look cheaper than it should now, so I probably wouldn’t go for anything printed from them again
AndreaDoss
May 13, 2026
"Pretty sure my order got mixed up"
I opened my package and immediately got the feeling something was off. The items they sent weren’t what I ordered at all, so I’m assuming my order got mixed up with someone else’s. Kind of frustrating, because I was expecting the stuff I actually picked out.
lori.Harris
May 03, 2026
"International shipping turned into a whole complaint process"
I ordered from kitbag.com thinking the international delivery would be straightforward, but it ended up being such a hassle. The parcel took way longer than the estimate, the tracking barely changed for days, and I had no clue where my order was half the time. I contacted customer service a few times and kept getting the same vague, basic replies that didn’t actually solve anything. Eventually I had to escalate the complaint because it felt like no one was taking it seriously. If you’re ordering from outside the UK, just be prepared for a lot of chasing and stress
florence.Dirico
April 27, 2026
"I was told my order would arrive..."
I was told my order would arrive in good shape, but that definitely wasn’t the case. The box showed up completely smashed, and the shirt inside was damaged too. Disappointing when the reality doesn’t match what they claim
JoanTarone
April 27, 2026
"Payment wouldn’t go through ??"
I tried checking out a few times, but it just wouldn’t take my card ?? Not sure what the issue was, so I ended up giving up.
James.holden
April 22, 2026
"Bad packaging, really not impressed"
I ordered a shirt from kitbag.com the packaging was shocking. It turned up in this thin bag with basically no protection, one side was ripped open and the whole thing looked dirty, like it had been dragged around during delivery.
Thankfully the shirt itself wasn’t completely ruined, but it was really creased and the label/box looked awful. For what they charge for delivery, I definitely expected better — won’t be ordering from them again.
grace-Armstrong
April 17, 2026
"Something Simple Turned Into a Hassle"
I ordered a bag that was listed as in stock, thinking everything was good to go. Then a few days later I got an email saying it actually wasn’t available. It was supposed to be a gift, so that really threw things off. I did get my refund, but this felt like a simple thing that was made way harder than it needed to be.
david_Smith91
April 03, 2026
"Kitbag has a decent mix..."
Kitbag has a decent mix of football shirts and other bits, especially if you’re looking at the bigger clubs or national teams. I do like having a browse now and then, and there’s usually something decent on there if you’re not after anything too specific.
The only thing is, certain teams or sizes seem to be missing quite a lot, and some of the newer stuff takes a while to appear, or at least it feels that way. Overall it’s fine and I’d use it again, but it’s not always great if you’ve got one exact shirt in mind.
tracybernard7908
March 28, 2026
"Tracking felt pointless"
The parcel tracking never really updated, so I assumed it had either been forgotten or was just sitting somewhere. It eventually showed up, but way later than expected, and the whole thing was frustrating
hello_brandon428
March 22, 2026
"Support did end up helping me..."
Support did end up helping me out, but it took longer than I expected. I’m guessing they might’ve been busy or short-staffed, because the replies weren’t super quick. Still, they were polite and got the issue sorted in the end.
reba_Landis88
March 22, 2026
"I ordered from kitbag.com thinking it would get..."
I ordered from kitbag.com thinking it would get here in time, but the delivery was so slow. The tracking barely changed, so I was just left wondering where my order even was... By the time it finally showed up, I didn’t really need it anymore. Frustrating and not what I was expecting at all..
david2004
March 05, 2026
"Got exactly what I ordered"
Everything in my order was correct, it just took a little while to check and confirm it all. Overall, I’m happy with it and would mention it to a friend if they were looking to order.
MATYAS
March 04, 2026
"Refund showed up shockingly fast"
I had to send an order back and fully expected to be waiting forever for the refund, because that’s usually how these things go, right? But somehow, once they got the return, the money was back in my account within a few days. Pleasantly surprising, which is a sentence I don’t say often about returns. The process itself still wasn’t exactly smooth, but at least the refund didn’t drag on. 3 stars feels about right

View More Reviews

Kitbag Q&A

Does ANYONE get their merchandise from them, or should I kiss my money goodbye? Limited Fixed Income guy.

How can we hold Kitbag liable for stolen funds?

Is KITBAG a legitimate company or a scam?

crazygorilla696
December 07, 2022

“I placed an order on November 28th, but as of December 7th, there has been no movement on it. My credit card has been charged, but the company is not responding to my requests for information. I have tried contacting them through phone and live chat, but they are unavailable. The notification I received on November 30th has not changed since then. This is extremely frustrating, and I believe this company deserves a "zero" or negative rating. If this company is indeed affiliated with USA based Fanatics, I will make sure to inform them about my experience as well. Update: I just sent an email to their Customer Service, but unsurprisingly, it bounced back due to their full inbox. This is a terrible way to run a business. To say that Kitbag is not a scam is like saying Trump is still the President.”

KatherineWatson
September 05, 2019

“Kitbag is an absolute scam. I strongly advise against making any purchases from this company. I regretfully entrusted my money to Kitbag, but they failed to deliver my purchase and have completely ignored my attempts to contact them through four emails and Facebook Messenger. I have never encountered a more terrible online company. It is evident that they have no regard for their customers whatsoever.”

How easy is it to contact customer service at KITBAG?

ShellyPerkins
December 07, 2022

“I agree. I placed an order on November 28th, but as of December 7th, there has been no movement on it. My credit card has been charged, but I can't get any information from them as they are not responding to my requests. I have tried calling and using the live chat, but both are unavailable. The photo I received on November 30th is still the same, with no updates as of December 7th. This is extremely frustrating, and I believe they deserve a "zero" or negative rating for their poor service. If this company is indeed affiliated with USA based Fanatics, I will make sure to inform them about my experience. Update: I just sent an email to their Customer Service, but unsurprisingly, it bounced back because their inbox is full. It's a terrible way to run a business.”

yellowtiger184
September 05, 2019

“I strongly advise against buying anything from this company. Kitbag has taken my money, failed to deliver my purchase, and has completely ignored my attempts to contact them through four emails and Facebook Messenger messages. I have never encountered a worse online company. It is evident that they have no regard for their customers based on the numerous negative reviews.”

Could you please share a success story involving KITBAG?

Alexa.Johnston
September 05, 2019

“No, they have taken my money without sending my purchase and have not responded to my emails and complaints.”

Have a question about Kitbag?
kitbag

Kitbag Reviews

Coupons & Promo Codes

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.